Refund policy

Returns and Refunds

We keep things simple and fair.

All of our products are made to order, which means each item is produced specifically for you once your order is placed. Because of this, we aim to minimise unnecessary returns while still making sure you are fully protected if something is not right.

Changed your mind

If you are based in the United Kingdom or the European Union, you have the right to return your order within 14 days of receiving it.

To be eligible for a return:

  • The item must be unused and in its original condition

  • It must be returned in the original packaging where possible

Return postage costs are the responsibility of the customer unless the item is faulty.

Once we receive and inspect the return, we will issue a refund to your original payment method.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or not as described, we will make it right.

Please contact us within 30 days of receiving your order and include:

  • Your order number

  • A clear photo of the issue

We will offer either:

  • A replacement at no cost, or

  • A full refund

Items that cannot be returned

Some items cannot be returned unless they are faulty:

  • Products that have been worn, washed, or used

  • Items not in their original condition

  • Sealed goods that are not suitable for return for hygiene reasons once opened

Made-to-order products

As all items are produced individually for each order, we encourage you to check sizing and product details carefully before purchasing.

How to start a return

Please contact us first before sending anything back. We will provide the correct return instructions and address.

Returns sent without contacting us in advance may not be accepted.

Refund timing

Once your return is received and approved, refunds are processed within a few working days. Your bank or payment provider may take additional time to complete the transaction.

If you have any questions at all, just get in touch. We are here to help and will always do our best to sort things quickly and fairly.